Frequently Asked Questions (FAQ)

Why do I have to sign in with a Facebook account?


We will be adding additional ways to sign in. However, it is important for our have|need barter community members to know who they are bartering with, and Facebook gives us a pretty good way to accomplish that.




What does Multi-Party Barter mean?


Bartering used to be between two parties, but if one of them didn't have what the other needed, then there was no barter to be had. It's called the mutual coincidence of wants, and it's why bafter has not been scalabe...until have|need introduced multi-party barter. With multi-party barter, have|need can offset the haves and needs of up to 5 people in any transaction in what we call a Barter Loop, and we can create these Barter loops from a virtually unlimitednumber of people. For instance, if Gina has a lemon and needs a lime, and Trey has a lime but needs an apple, there is no barter to be had. But if Suki has an apple and needs a lemon, have|need can match everyone's haves and needs so they all get what they need! In this way, have|eed is able to create barter opportunities where they were not previously possibe.




What is a Barter Loop?


A Barter Loop is a proposed or actual barter transaction that consists of between 2 and 5 people. For the transaction to be complete, all members of the Barter Loop must fulfill their barter obligations.




What happens if I don't receive my good or service?


We hope that never happens, but at some point it probably will. For now, the answer is: a) Do your due diligence with your trading partners to get a sense of comfort that they will likely follow through on their obligation. b) If a trading partner does not fulfill their obligation, then contact have|need Customer Care either directly in the app from the Loop Detail screen or by emailing support@haveneed.org. We will reach out to the other party and do what we can to rectify the situation. If the other party does not make good, we will suspend their account until such time as they do. At this time, we are not able to insure barter transactions so we really want our members to communicate to the extent necessary to feel comfortable about trading.




Can I join more than one loop at a time? (in progress)


a) Yes b) With any single item, you can join as many Loops as you like. Those Loops will appear in the Loops section of the App under the Joined Loops tab.




How much does it cost to use have|need?


Free for a while. Eventually, we will charge a small fee for each succesful barter transaction. We will also offer additional premium services such as insurance, shipping, deliveries, etc. for those that want to use them.




Can I just donate my goods and/or services without requiring anything in return?


Absolutely!




How do I cancel my have|need account?





Can I leave a Barter Loop after I've joined it?





Can I edit the descripton of a Have or Need after I've published it?





Can I delete a Have or Need after I've published it?





Are barter transactions taxable?





If I donate goods or services, can I get a tax write-off?


[Beta phase] At this time, if the recipient of your donation is a non-profit, you can request a donation form directky from them. have|need will look to automate this process in the future.




Who can I contact to help me with issues or questions related to have|need?





How can I see all of another user's Haves and Needs?


Click on the User's name from any Item from the Home Screen or a Loop Detail screen which will take you to that User's Profile Screen. On the Profile Screen you will see one blue circle with an "h" and another with an "n". Bly clicking on either of the blue circles, you will be taken to a list of that User's active Haves or Needs.




[Beta phase] If I have listed an Item in a private group, can I edit it so it is visible to the public?


During our private beta, all user sare in private beta groups and there is no public have|need access, so your posted items are only searchabel and put into Loops within your private group. Once we open have|need to the public, you can move your posted items from private to public access.




What if I post a Have but don't know what I Need?


That's OK! If you only post a Have, we will present Loop options to you that will let you know Items that you could possibly receive in exchange for that Have. If any of the proposed trades make sense to you, you can list the displayed Item as a Need and then join that Loop.




What if I post a Need but don't know what to post as a Have?


That's OK! If you only post a Need and if it exists as a Have in the system, we will present Loop options to you that will let you know Items that you could possibly give in exchange for that Need. If any of the proposed trades make sense to you, you can list the displayed Item as a Have and then join that Loop.




What if I post a Have but don't know what I Need?


That's OK! If you only post a Have, we will present Loop options to you that will let you know Items that you could possibly receive in exchange for that Have. If any of the proposed trades make sense to you, you can list the displayed Item as a Need and then join that Loop.




What if I find a Need via search, but haven't listed any Haves?


If you find an Item via search, on the Item Detail Screen forthat Item you can scroll down and select the "What can I Give to receive this?" button, and have|need will let you know what Items you can post in order to join possible Loops for that Item.





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